Product Condition:

Products to be exchanged or returned must be in the same condition as they were delivered to the customer (unused, undamaged, with all original tags and packaging). If the product has been used or damaged, the exchange or return request may be rejected.

Eligible Products for Exchange & Return:

We accept exchange and return requests for watches, sunglasses, accessories, and bags within 14 days from the date of delivery.

Non-Eligible Products for Exchange & Return:

Products that have been used cannot be exchanged or returned.

Optical lenses cannot be exchanged or returned.

Products purchased during special promotions or discounts may not be eligible for exchange or return, depending on the circumstances.

 Exchange or Return Procedure:

The customer must contact customer service at 01010101285 and submit an exchange or return request within 3 days of receiving the product.
After submitting the request, the customer will be provided with detailed instructions on how to return or exchange the product.

Return Shipping Costs:

The customer is responsible for paying the shipping costs for returning the products ( 200 EGP most of cases ).
Note: Shipping costs are non-refundable. When the refund is processed, the shipping costs and any collection fees from the shipping company or payment gateway will be deducted from the total refund amount.

Cases Where ELSWEFY® Covers Shipping Costs:

If the wrong product or the incorrect size/model has been sent to the customer.
In such cases, ELSWEFY® will cover the shipping costs for returning or exchanging the product.

Refund Processing:

Refunds may take between 5 to 14 business days to be processed, depending on the bank or payment method used.

Lost or Damaged Products During Shipping:

If a product is received as lost or damaged, the customer must notify customer service immediately within 24 hours of receiving the shipment, so that the issue can be processed promptly.

Customer Service Contact:

If you need any assistance or have inquiries regarding exchanges or returns, feel free to contact us at 01010101285. We are here to assist you!